Tell us what you want and we will find the perfect matches.
Our Member questions 1
- Do I have to pay for membership to use your services?
- Purchasing and receiving credits.
- How will purchases be shown on my credit card statement?
- What is the cost of reading a lady’s correspondence?
- What do I have to do when I decide I want to contact a lady directly?
- What does it «Request Contact» mean on the tool bar in my profile?
- What is the reference «trust level» of lady’s profile mean?
- What is the Friends list on your site?
- How can I see a lady’s privates photos?
- How can I contact a member on the phone?
- Can I join my lady by video chat?
- How can I check those ladies aren’t scammers?
- What is a goal of these women: to escape their country, to get happily married or have an opportunity? Is my lady likely to stay with me, once she has come to me?
- How to explain why some woman on this site wants to meet older man?
- Are you compliant with The International Marriage Broker Regulation Act (IMBRA)?
- How do I know about the level of successful relationships and marriages made through your service?
- Why is the toll-free number not working?
- How can I contact you?
- Why I haven’t received a response to my e-mail request?
- Why I haven’t received any responses to my letters?
- I have unopened mails from members and have troubles to send her/ him my answer.
- What is the profile rejection reason?
Do I have to pay for membership to use your services?
Yes, to open and read your messages from other members. Access to the services requires credits.
Registration is free. Along with browse and search features of other people’s profiles including, sending / receiving greetings, smiles, etc.
Purchasing and receiving credits.
To do this, you have to be registered in the system with your profile. Log into the system and go to your membership profile. Select the amount of credits you wish to purchase and follow the instructions.
Payment can be made using your Credit or Debit Card*, Money Transfer Order (MTO), Cheque/check, PayPal, Bitcoin or cash using the selection option provided.
Once payment is completed the credits will appear on your membership page account.
How will purchases be shown on my credit card statement?
You will see an abbreviation of the company’s name with the phone number.
What is the cost of reading a lady’s correspondence?
These are displayed by the choice you select.
e.g. If you select a lady who is popular, she will have a higher rate of credits required to pay than a lady who does not get many letter requests.
The lady may require to use of a translation service for correspondence depending on her level of language command.
The lady needs the use of the internet at her local dating agency if she has no access to it at home.
Once you open your correspondence from a lady the rate will become fixed.
What do I have to do when I decide I want to contact a lady directly?
We request that all US citizens fill out the IMBRA form as instructed and then follow the site’s instructions.
For all other users, please follow the sites instructions. By clicking on the site’s «Send contact info request» you are agreeing to a fee equivalent of 15 opened messages from your lady once achieved. In case we are unable to provide the lady’s contact details, you will be entitled to ask for refund of your money.
A second option is to pay $50 non refundable fee and we will try to get the contact details immediately only with the agreement of the lady.
Please note that any form of direct contact other than that of this system is strictly forbidden.
In the prevention of scams or violation of rules of IMBRA, our service doesn’t allow our members to contact or meet each other out of this site before they have officially had exchange of direct contact under the site’s rules. External contact out of this site means any social network, links, other mailings, websites, skype, viber, etc. Making unofficial external contact may cause problems with getting a US visa for your lady in the future and your own chance to sponsor a K-1 visa. If you have contacted someone directly pretending be a member of our site without having asked her for direct contact via our service, please be aware that it could be a scam attempt.
What does it «Request Contact» mean on the tool bar in my profile?
You have asked for this lady’s details. The request is being processed and you will be updated when they respond.
What is the reference «trust level» of lady’s profile mean?
Employees of our site follow the truthfulness profiles of women. According to their criteria our staff makes a grade – the level. The high rate on the scale is determined by the lady’s profile, where a lady submits proof by sending passport scans, has phone calls, live conversation and chats, had feedback from our male Member etc. All of these factors serve to compile ranking for «trust level». If someone has 100% rate, we can trust her definitively. If some profiles have less than 100%, it doesn’t mean that there is not real person behind the communication, or some sort of bot. It can occur because our Member didn’t leave feedback or we are waiting for some personal documents to support her profile.
Note, if you see the lady’s «trust level» is less than 40%, you should be aware of the situation, and if your communication was successful, please don’t forget to rate this lady on the site.
What is the Friends list on your site?
In the friends list, you can send an invitation or receive it from another. Once the member is on your «Friends list» you will appear automatically in her Friends List. You can add or delete any friend from you list. Your friends will have access to your profiles information and photos, protected from others by your own password. Don’t forget, that your Friends list is visible for other sites member and visitors, and shows how popular you are. Please interpret the number of friends on lady’s list at your own disgrestion
How can I see a lady’s privates photos?
If you want to view lady’s private pictures, you have to write and ask each lady for a password, which protects her private photos in each profile in every case. Our advice is to communicate before asking, to get closer with the lady and know each other better and then ask to look at the pictures.
How can I contact a member on the phone?
You can easily make a request to make a call with your lady. You have to know if you will need an interpreter (if the lady doesn’t know English). After the lady’s acceptance of your proposition and time agreement, we will inform you about the cost (with your credits) for the call with or without interpreter service during your phone call. We kindly remind you that the exchange of personal contact details is strictly forbidden during your calls, until the moment of your official request for the «Direct Info Request» is made.
Can I join my lady by video chat?
Of course, you can order the video chat with your lady. To do this, you have to contact us to organize the video chat accompanied with interpreting (if required). After acceptance of the proposition and agreement about the time, we will inform you about the cost. The minimum duration for this service is 10 minutes. You will be debited for this fee on first minute of your conversation.
How can I make sure those ladies aren’t scammers?
Most of the women registered on this website are the clients of their local dating agency. They have filled out their personal information and visited these agencies in person. We try to check each and every profile, but due to the large amount, it could take some time. If you find a suspicious profile, please let us know about it.
What is a goal of these women? To escape their country or to get happily married? Is my lady likely to stay with me, once she has come to me?
Nobody knows about real intentions of each person. After your correspondence with a woman and maybe, meeting her in person, you could create your own idea about her intention to find a soul mate. By our experience, most of women are honest and really want to create a family. You have time during processing to learn about your woman, and if she comes to the US she must to be married with you for at least 2 years before leaving. It happens that a man can be disrespectful towards his wife. Then it is her personal choice to make if she deserves this life or not. However, statics says that the international marriage is more stable. They have less divorce percentage than those between local citizens in US.
How to explain why some woman on this site wants to meet older man?
Usually, a woman indicates in her profile her preferred age for a man. It is not common for a Russian woman to marry an older man with 20 years difference. But it’s a personal choice in every case.
Are you compliant with The International Marriage Broker Regulation Act (IMBRA)?
Yes, our company is completely compliant with IMBRA law. We signed a declaration to make our business compliant. We can also send you the form to complete from IMBRA that will be required later to make a fiancée visa.
IMBRA – for US citizens only
Due to IMBRA law, all US citizens and residents have to undergo IMBRA check. On this website they have to pay for the $40 fee to fill out an IMBRA form before their request of Direct Contact of a lady. After that the woman will sign the form with report of checked case. This legal regulation was created to allow communicating privately and will be required for K1 fiancée visa in future. When you want to contact a lady for the first time, our system sends you this form automatically to your e-mail address.
How to pay a fee for this service?
You can pay directly on our website or to charge 40 credits from your Member account. When you send back filled form, we will run your data through National sex offender databases, and then we will make a report with the result. In case your form matches to National Sex Offender Public Registry, we ask you for a copy of your identity documents (we guarantee that the copy will not be shared with third party and will be used only to comply with the IMBRA rules).
You can download the form on our website or ask us ti send it to you by fax or by post for 5 credits.
How do I know about the level of successful relationships and marriages made through your service?
You can read about in Testimonials.
Why is the toll-free number not working?
If you are outside of the US, the toll-free numbers on the phone and fax won’t work.
You can contact us by email or via our 24 hour live chat.
How can I contact you?
All of your inquires with questions, payment and orders you can address to our indicated mailing address on this site.
Why I haven’t received a response to my email request?
Most likely, your email account settings are blocking the letters to prevent spam. This automatic tool can be reset due to their anti-SPAM policy. Check your spam box, "Bulk mail", "Junk mail" or similar folder, and if you find the letters in it, click «it’s not a SPAM» on each one or do the similar action in your email system. We don’t send spam to our customers, but some systems regard multiple responses from one address as a spam. If you didn’t find messages from us, please contact us by chat or phone, we will find a best solution to solve this problem.
Why I haven’t received any responses to my letters?
We send you notification by email about each woman’s response. All your messages are stored in your Member profile account, please, check it at first. If you still have no responses to your letters make sure that you have put a good picture in your profile. Many people don’t want to reply to the profile without a «personality» in the main photo.
You can also contact us to help you if you have sent many letters and still not had more than 3 answers.
I have unopened mails from members and have troubles to send her/ him my answer.
To prevent spam, we don’t allow sending replies to 2 or more unopened letters from members. In case you deleted those unopened messages from your Communicator, please contact us, we will find a way to help you.
What is the profile rejection reason?
Due to our Terms and Conditions of Use, the common reasons of Profile rejection could be the following:
- – Suspicious profile
- – Violates the rules of use of this service
- – Profile without description and picture. Meaningless description or inappropriate photo could cause a profile rejection.
- – The wrong location of the country is indicated, e.g. to write in your description where you live, but indicate the country of your actual stay at this time.
- – Your personal contact information is not provided. Please, be sure to mention it.
Tell me more about your company.
If you want to know more information about our company, please visit this page’s link.*
*( added last part of text underlined if there is a link on the web page otherwise use «site» instead of page)